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Returns Processing

 

To exercise your cancellation / return please complete this form. By your information, you not only meet the new provisions regarding the right of return, but you also work actively to provide you with even better service. Thank you for your contribution!

You should remember: without your full details we can not process your return!

 

Please proceed as follows:

  • Step 1: Download this form and fill in all the blanks. Put the filled-out form into the package containing your returned goods.

  • Step 2: Put a copy or the original invoice with your return package

  • Step 3: Package the goods suitable (we can only take back goods without visible signs of wear) and send with a shipping service of your choice at our returns department.

 

The return must be sent to the following address:

Black & White SHOP | Retourenabteilung

Am Markt 11 | In der Passage

D-63450 Hanau