Information for Withdrawal


Consumers within the meaning of § 13 BGB are entitled to a right of withdrawal. A consumer is any natural person who enters into a legal transaction for a purpose that can neither be attributed to their commercial or independent professional activity.




The withdrawal period shall be fourteen days from the date on which you or a third party indicated by you, other than the carrier, the goods have taken possession of or has. To exercise your right, you must contact us (see: "The Recall should be sent to") by means of a clear statement (eg a consigned by post mail, fax or email) about your decision to withdraw from this contract, inform. You can do so via the by us online Asked wide model withdrawal form. To safeguard the withdrawal period it is sufficient that you send your communication concerning the exercise of the right before the expiration of the withdrawal period. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier. You have the goods promptly and in any event not later than fourteen days from the date on which you inform us about the cancellation of this contract, to us (see: "The Recall should be sent to") to be returned or handed over. The deadline is met if you send the goods before the deadline of a fortnight.


The revocation must be sent to:


Black & White SHOP | Retourenabteilung

Römerstraße 9

63450 Hanau




Consequences of Withdrawal


Of costs of the regular cost of returning the case of the right of withdrawal:


You bear the direct cost of returning the goods. You just have to pay for any diminished value of the goods, when this value is due to a loss necessary to ascertain the nature, characteristics and functioning of the goods handling.

Obligations to reimburse payments must be fulfilled within 30 days. As a rule, we have every 14 days a payment run. The period begins for you with sending your cancellation explanation or the goods, for us with their receipt.